Refund and Return Policy

At Celestia Carat, shop with confidence with our no-questions-asked return policy.
Here’s our clear and transparent policy for returns, exchanges, and refunds.

For Crystal, Fashion, and Premium Jewelry

You can raise a return request within 2 days of delivery.
Products purchased under Buy 1 Get 15% or similar offers will be refunded to your Celestia Carat Wallet.
Items sold at a strike-through or discounted price (without applying a coupon) are also eligible for return.

Return Conditions

Items must be unused, with original packaging and tags intact.
An unboxing video is required to process claims for missing items. Please ensure you record the package being opened from its sealed state for the claim to be valid.

How to Initiate a Return Request

Enter your Celestia Carat Order ID and Contact Number.
Select the items you wish to return.
Provide details:
- Select a return reason.
- Upload at least two images.
- Add pickup address and date.
- Choose your preferred refund method.
Review your details and confirm the return request.

Refunds

Refunds are processed within 7–10 working days after pickup and verification, as per RBI guidelines.
Prepaid Orders: Refunded to the original payment method.
COD Orders: Refunded via UPI or bank account provided by you.
Premium/Luxury Items:
- Can only be exchanged for other items of the same category.
- If exchanged for a lower-value item, the balance will be issued as store credit, redeemable at checkout.

Non-Returnable Items

Custom-made or personalized jewelry.
Clearance or “Goodbye Sale” products (clearly marked on product pages).

Exchange Policy – Within 5Days (Working Days)

Issue Faced	Exchange Process
Damaged Item	Exchange with the same item
Wrong Item Received	Exchange with the same item
Size Issue	Exchange with the same variant item

If the exact item is unavailable, our team will guide you to the closest available option or process a refund.

How to Initiate an Exchange Request

Enter your Celestia Carat Order ID and Contact Number.
Select the specific items you wish to exchange.
Provide details:
- State the exchange reason.
- Upload at least two images.
- Add pickup address and preferred date.
- Choose whether you want the same item, a different size, or a color variant.
Review and finalize your exchange request.