Refund and return Policy

At Celestia Carat, we’re proud to bring you trendy jewellery at budget-friendly prices. 

Returns 

  1. 7 Days of delivery: Return requests must be initiated within 7 days of receiving the product.
  2. Store Credit: Refunds will be provided as gift cards.
  3. Return Charges: The customer will bear the return shipping charges, or we will deduct the amount from the store credit.

Qualify for Return:

  • Timeframe: Requests should be initiated within 24 hours.
  • Condition: Items should be unused, in good condition, and include all tags, original packaging, and invoices.
  • Defect-Free: The product should not have any physical damage caused by the customer.

In case of returns, the amount will be refunded within 12 to 15 working days.

Returns Will Not Be Accepted:

  1. If any product is missing from the return package.
  2. If items are sent back without prior communication and approval.
  3. If gift items are returned.

Return Process

  • Contact us via WhatsApp or email (details below) to initiate the return process.
  • Provide a copy of the order receipt/invoice.
  • Ensure adherence to the 24-hour timeline.

Refunds/Damage

  1. For defective or damaged items, you must provide:
    • A unboxing video without pauses or edits, showing the product in its original condition and packaging.
  2. In case of missing or damaged items, the company will bear the return shipping charges.
  3. Refunds will be processed after the item is inspected and approved.

Exchanges

  • Timeframe: Exchange requests must be initiated within 24 hours of delivery.
  • Condition: The product should be in its original condition with all tags, packaging, and invoices intact.

Start your exchange by contacting us at the details below.

Exclusions

  • Items bought during special promotional offers, clearance sales, or contests cannot be returned or exchanged.
  • Single items from combos or gift boxes cannot be replaced or returned.

Important Notes

  1. Defective or Wrong Items: Inform us within 24 hours of delivery with the required evidence (unboxing video and product photos).
  2. Customer Availability: Ensure you are available for reverse pick-up.
  3. Evidence Required: Clear images/videos showing the defect and all tags/labels intact must be submitted.

For further assistance, contact us:

  • Email: Support@celestiacarat.com

We’ll respond within 48–72 hours to resolve your concerns.

Shipping

To return your product, you should mail your product to: P-15 , Flat number- 1, Deendayal Nagar , Kanpur Nagar , Pincode : 208002.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.