FAQ's
What types of jewelry does Celestia Carat offer?
Celestia Carat offers a range of finely crafted jewelry, including rings, necklaces, bracelets, and earrings. Each piece is designed to reflect elegance, style, and timeless beauty.
What materials are used in Celestia Carat jewelry?
We use high-quality materials, including American diamonds, sterling silver, and gold plating, ensuring that each piece not only shines brilliantly but is also durable and long-lasting.
Is the jewelry hypoallergenic?
Yes, our jewelry is crafted with care to minimize the risk of allergic reactions, making it suitable for those with sensitive skin.
Do you offer customization or personalization options?
At Celestia Carat, we understand the importance of unique jewelry. We offer select pieces that can be customized or personalized. Please contact our customer service team for more details.
How should I care for my Celestia Carat jewelry?
To maintain the brilliance of your jewelry, avoid exposure to water, perfumes, and harsh chemicals. Store pieces in a cool, dry place and use a soft cloth to polish them regularly.
What is the shipping policy?
Domestic Shipping: Orders within the country are usually delivered within 3-5 business days.
International Shipping: We offer international shipping with delivery times ranging from 7-15 business days, depending on the location.
Do you accept returns or exchanges?
We accept returns or exchanges within 7 days of delivery, provided the item is unused and in its original packaging. For more details, please review our return policy on the website.
Are there gift options available?
Yes, Celestia Carat offers gift packaging options to make your purchase even more special. Select the gift option at checkout, and we'll take care of the rest.
Do you offer certificates of authenticity?
Yes, each piece of Celestia Carat jewelry comes with a certificate of authenticity, ensuring the quality and materials used in its crafting.
How can I contact customer service for additional questions?
You can reach us via email or phone; details are available on our Contact Us page. Our customer service team is here to help with any questions you may have.