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At Celestia Carat, shop with confidence with our no-questions-asked return policy.
Here’s our clear and transparent policy for returns, exchanges, and refunds. You can raise a return request within 24 hours of delivery.
Return Conditions
Items must be unused, with original packaging and tags intact.
An unboxing video is required to process claims for missing items. Please ensure you record the package being opened from its sealed state for the claim to be valid.
How to Initiate a Return Request
Refunds
Refunds are processed within 7–10 working days after pickup and verification, as per RBI guidelines.
Prepaid Orders: Refunded to the original payment method.
COD Orders: Refunded via UPI or bank account provided by you.
Premium/Luxury Items:
Can only be exchanged for other items of the same category.
If exchanged for a lower-value item, the balance will be issued as store credit, redeemable at checkout.
Non-Returnable Items
Custom-made or personalized jewelry.
Clearance or “Goodbye Sale” products (clearly marked on product pages).
Exchange Policy – Within 2 Days
| Issue Faced | Exchange Process |
|---|---|
| Damaged Item | Exchange with the same item |
| Wrong Item Received | Exchange with the ordered item |
| Size Issue | Exchange with the same variant item |
If the exact item is unavailable, our team will guide you to the closest available option or process a refund.
Need Help?
You can always reach us at support@celestiacarat.com — our team will be happy to assist you.
Keep your gold-plated jewellery away from water, perfumes, and chemicals to maintain its shine. Wear it last and remove it first, store it in a dry, airtight space, and handle gently. Wipe with a soft cloth after use and avoid wearing it while showering, swimming, or exercising.
